Customer Service
Email: info@fitnessavenue.ca


Media Contact
Email: media@fitnessavenue.ca

Fitness Avenue

If you need to report an issue with your product, such as missing parts, damaged items, or warranty claims, our Product Claim Form makes it easy to get help. Follow the instructions below to ensure your claim is processed quickly and efficiently. You

If you need to report an issue with your product, such as missing parts, damaged items, or warranty claims, our Product Claim Form makes it easy to get help. Follow the instructions below to ensure your claim is processed quickly and efficiently. <hr><h3 id> </h3><h3 id="when-to-use-the-product-claim-form">When to Use the Product Claim Form</h3>You can submit a product claim for the following reasons:<ul><li>Warranty Claims: If your product is covered under warranty.</li><li>Damaged Upon Arrival: If your product arrived with damage.</li><li>Missing Parts: If specific parts of your product were not included in the package.</li><li>Missing Products: If your order was incomplete and items are missing.</li></ul> <hr><h3 id="-1"> </h3><h3 id="information-you-need-to-provide">Information You Need to Provide</h3>To submit your claim, please prepare the following details:<ol><li>Claim Type: Select the reason for your claim (Warranty, Damaged Upon Arrival, Missing Parts, Missing Products).</li><li>Order Number: Your order confirmation number, which can be found in your order receipt or email.</li><li>Customer Name: The name used to place the order.</li><li>Phone Number: Your contact number in case we need further information.</li><li>Email Address: Your email address for updates on your claim.</li><li>Damaged Product (SKU): The SKU of the damaged or affected product.</li><li>Damaged Part Number (Optional): If applicable, the specific part number of the damaged item.</li><li>Shipping Address: Your address to verify delivery details or for possible replacements.</li><li>Description of the Issue: Provide a detailed explanation of the problem with the product.</li></ol> <hr><h3 id="-2"> </h3><h3 id="attach-images">Attach Images</h3>Images help us process your claim faster. Please include:<ul><li>For Missing Parts: Clear pictures of all the parts you received.</li><li>For Damage: Clear pictures of the damaged part(s).</li></ul>Tip: Ensure the images are well-lit and focused to show the issue clearly. <hr><h3 id="-3"> </h3><h3 id="how-to-submit-the-form">How to Submit the Form</h3><ol><li id="isPasted">Visit the <a href="https://www.fitnessavenue.ca/pages/contact-us">Contact Us</a> Page:<ul><li>Scroll down to locate the Product Claim Form section.</li></ul></li><li>Fill Out the Form:<ul><li>Enter all the required details, including your contact information, order number, and a description of the damage.</li></ul></li><li>Attach Photos:<ul><li>Upload the photos of the damaged product and packaging (if applicable).</li></ul></li><li>Submit the Form:<ul><li>Review your entries to ensure accuracy, then click &#x201C;Submit.&#x201D;</li></ul></li></ol> Once submitted, our team will review your claim and get back to you within 2-3 business days.

How to submit my claim?

We're delighted to know you're excited to receive your order! To follow up on the status, please check the delivery information using the tracking number provided, or click the link we've sent to monitor the progress of your shipment. If you haven't

We&apos;re delighted to know you&apos;re excited to receive your order! To follow up on the status, please check the delivery information using the tracking number provided, or click the link we&apos;ve sent to monitor the progress of your shipment. If you haven&apos;t received a tracking number, please be assured our relevant team has been notified and will provide the necessary details shortly.

How can I follow up on the status of my order?

To authorize someone else for pickup, we require the following:. Additionally, to facilitate the process, we need:. Once we receive all the required details, we will forward the request to a support specialist for final review and processing. You’ll

To authorize someone else for pickup, we require the following:<ol><li>A photo ID of the authorized person.</li><li>The order number.</li><li>The last four digits of the credit card used for the purchase and the cardholder&apos;s name.</li></ol>Additionally, to facilitate the process, we need:<ul><li>Pictures of the authorized person&#x2019;s photo ID.</li><li>A picture of the credit card showing the last four digits and the cardholder&#x2019;s name.</li></ul>Once we receive all the required details, we will forward the request to a support specialist for final review and processing. You&#x2019;ll receive a confirmation as soon as the authorization is complete, ensuring a smooth pickup experience.Please send these verification details to us in advance to ensure a smooth pickup experience.<h3 id> </h3>

How can I authorize someone else to pick up my order?

If you need to make changes or updates to your recent order, like adding more items, we can assist you before the order is shipped. Please contact us directly with the updated requirements or any additional items you want to purchase, and we will ame

If you need to make changes or updates to your recent order, like adding more items, we can assist you before the order is shipped. Please contact us directly with the updated requirements or any additional items you want to purchase, and we will amend your order accordingly. A new invoice for the additional items will be provided, which will allow you to complete the payment before we ship out your complete order.

How do I request a change or update to my recent order?

We’re sorry to hear that your product arrived damaged! Rest assured, we’re here to help. Follow the steps below to submit a claim and get the issue resolved as quickly as possible. To help us address your claim efficiently, please gather the followin

We&#x2019;re sorry to hear that your product arrived damaged! Rest assured, we&#x2019;re here to help. Follow the steps below to submit a claim and get the issue resolved as quickly as possible. <hr><h3 id> </h3><h3 id="step-1-prepare-the-necessary-information">Step 1: Prepare the Necessary Information</h3>To help us address your claim efficiently, please gather the following details before submitting your claim:<ol><li>Order Number: Found in your order confirmation email or receipt.</li><li>Customer Name: The name used to place the order.</li><li>Email Address: Your contact email for updates.</li><li>Phone Number: A valid phone number in case we need more information.</li><li>Damaged Product (SKU): The SKU of the damaged product, found on the packaging or product details page.</li><li>Shipping Address: The address where the product was delivered.</li><li>Description of the Issue: A clear and detailed explanation of the damage.</li></ol> <hr><h3 id="-1"> </h3><h3 id="step-2-take-photos-of-the-damage">Step 2: Take Photos of the Damage</h3>Providing clear images will help us resolve the issue faster. Please take the following steps:<ul><li>Capture Close-Up and Wide Shots: Include close-up photos of the damaged area and wide-angle shots of the entire product.</li><li>Highlight Packaging Damage (If Applicable): If the package was damaged during delivery, include photos of the packaging.</li><li>Ensure Clarity: Make sure the images are well-lit and in focus to clearly show the damage.</li></ul> <hr><h3 id="-2"> </h3><h3 id="step-3-submit-a-product-claim">Step 3: Submit a Product Claim</h3>To report the issue, follow these steps:<ol><li id="isPasted">Visit the&#xA0;<a href="https://www.fitnessavenue.ca/pages/contact-us">Contact Us</a>&#xA0;Page:<ul><li>Scroll down to locate the Product Claim Form section.</li></ul></li><li>Fill Out the Form:<ul><li>Enter all the required details, including your contact information, order number, and a description of the damage.</li></ul></li><li>Attach Photos:<ul><li>Upload the photos of the damaged product and packaging (if applicable).</li></ul></li><li>Submit the Form:<ul><li>Review your entries to ensure accuracy, then click &#x201C;Submit.&#x201D;</li></ul></li></ol> <hr><h3 id="-3"> </h3><h3 id="step-4-await-confirmation">Step 4: Await Confirmation</h3>Once we receive your claim, our team will review it and contact you within 2-3 business days. We may:<ul><li>Request additional information if needed.</li><li>Provide a resolution, such as a replacement, refund, or other appropriate action.</li></ul> <hr><h3 id="-4"> </h3><h3 id="were-here-to-help">We&#x2019;re Here to Help</h3>We understand how frustrating it can be to receive a damaged product, and we&#x2019;ll do everything we can to resolve the issue promptly. Thank you for your patience and cooperation!

What should I do if my product arrives damaged?

We only offer assembly services for certain products in select regions. To check if assembly service is available for a specific product, refer to the product details page. Below the product availability indicator, you will find a block showing wheth

We only offer assembly services for certain products in select regions. To check if assembly service is available for a specific product, refer to the product details page. Below the product availability indicator, you will find a block showing whether the assembly service is offered. Simply input your postal code to confirm availability. We are also expanding our assembly services to more regions soon.<img src="https://attachments.gorgias.help/Oro0V7LEvkx9d83N/hc/5k0Dw70Ne56voQAM/2024122321-ed10618a-b51d-4551-ba6d-2b34ad506c76-screenshot%202024-12-23%20at%204.45.53%E2%80%AFpm.png" style="width: 561px;" class="fr-fic fr-dib">