How to submit my claim?Updated 6 months ago

If you need to report an issue with your product, such as missing parts, damaged items, or warranty claims, our Product Claim Form makes it easy to get help. Follow the instructions below to ensure your claim is processed quickly and efficiently.

When to Use the Product Claim Form

You can submit a product claim for the following reasons:

• Warranty Claims: If your product is covered under warranty.
• Damaged Upon Arrival: If your product arrived with damage.
• Missing Parts: If specific parts of your product were not included in the package.
• Missing Products: If your order was incomplete and items are missing.

Information You Need to Provide

To submit your claim, please prepare the following details:

1. Claim Type: Select the reason for your claim (Warranty, Damaged Upon Arrival, Missing Parts, Missing Products).
2. Order Number: Your order confirmation number, which can be found in your order receipt or email.
3. Customer Name: The name used to place the order.
4. Phone Number: Your contact number in case we need further information.
5. Email Address: Your email address for updates on your claim.
6. Damaged Product (SKU): The SKU of the damaged or affected product.
7. Damaged Part Number (Optional): If applicable, the specific part number of the damaged item.
8. Shipping Address: Your address to verify delivery details or for possible replacements.
9. Description of the Issue: Provide a detailed explanation of the problem with the product.

Attach Images

Images help us process your claim faster. Please include:

• For Missing Parts: Clear pictures of all the parts you received.
• For Damage: Clear pictures of the damaged part(s).

Tip: Ensure the images are well-lit and focused to show the issue clearly.

How to Submit the Form

1. Visit the Contact Us Page:
   • Scroll down to locate the Product Claim Form section.
2. Fill Out the Form:
   • Enter all the required details, including your contact information, order number, and a description of the damage.
3. Attach Photos:
   • Upload the photos of the damaged product and packaging (if applicable).
4. Submit the Form:
   • Review your entries to ensure accuracy, then click “Submit.”

Once submitted, our team will review your claim and get back to you within 2-3 business days.