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How to submit my claim?

If you need to report an issue with your product, such as missing parts, damaged items, or warranty claims, our Product Claim Form makes it easy to get help. Follow the instructions below to ensure your claim is processed quickly and efficiently. You

How can I follow up on the status of my order?

We're delighted to know you're excited to receive your order! To follow up on the status, please check the delivery information using the tracking number provided, or click the link we've sent to monitor the progress of your shipment. If you haven't

How can I authorize someone else to pick up my order?

To authorize someone else for pickup, we require the following:. Additionally, to facilitate the process, we need:. Once we receive all the required details, we will forward the request to a support specialist for final review and processing. You’ll

How do I request a change or update to my recent order?

If you need to make changes or updates to your recent order, like adding more items, we can assist you before the order is shipped. Please contact us directly with the updated requirements or any additional items you want to purchase, and we will ame

What should I do if my product arrives damaged?

We’re sorry to hear that your product arrived damaged! Rest assured, we’re here to help. Follow the steps below to submit a claim and get the issue resolved as quickly as possible. To help us address your claim efficiently, please gather the followin

Do you offer product assembly services?

We only offer assembly services for certain products in select regions. To check if assembly service is available for a specific product, refer to the product details page. Below the product availability indicator, you will find a block showing wheth