What should I do if my product arrives damaged?Updated 6 months ago
We’re sorry to hear that your product arrived damaged! Rest assured, we’re here to help. Follow the steps below to submit a claim and get the issue resolved as quickly as possible.
Step 1: Prepare the Necessary Information
To help us address your claim efficiently, please gather the following details before submitting your claim:
- Order Number: Found in your order confirmation email or receipt.
- Customer Name: The name used to place the order.
- Email Address: Your contact email for updates.
- Phone Number: A valid phone number in case we need more information.
- Damaged Product (SKU): The SKU of the damaged product, found on the packaging or product details page.
- Shipping Address: The address where the product was delivered.
- Description of the Issue: A clear and detailed explanation of the damage.
Step 2: Take Photos of the Damage
Providing clear images will help us resolve the issue faster. Please take the following steps:
- Capture Close-Up and Wide Shots: Include close-up photos of the damaged area and wide-angle shots of the entire product.
- Highlight Packaging Damage (If Applicable): If the package was damaged during delivery, include photos of the packaging.
- Ensure Clarity: Make sure the images are well-lit and in focus to clearly show the damage.
Step 3: Submit a Product Claim
To report the issue, follow these steps:
- Visit the Contact Us Page:
- Scroll down to locate the Product Claim Form section.
- Fill Out the Form:
- Enter all the required details, including your contact information, order number, and a description of the damage.
- Attach Photos:
- Upload the photos of the damaged product and packaging (if applicable).
- Submit the Form:
- Review your entries to ensure accuracy, then click “Submit.”
Step 4: Await Confirmation
Once we receive your claim, our team will review it and contact you within 2-3 business days. We may:
- Request additional information if needed.
- Provide a resolution, such as a replacement, refund, or other appropriate action.
We’re Here to Help
We understand how frustrating it can be to receive a damaged product, and we’ll do everything we can to resolve the issue promptly. Thank you for your patience and cooperation!